Customer Help
Useful contacts and answers for Maximalbet players.
Independent Guide, Not the Casino
We publish independent information about Maximalbet Casino: bonuses, payments, verification and games. We do not work for the operator and have no way to look into or change your account, so balance and payout questions must go to Maximalbet support.
Maximalbet Contact Options
| Channel | Availability |
|---|---|
| Live chat | 24/7, first answer in about two minutes |
| For detailed or written requests | |
| Telephone | Not available |
Support is provided in English.
Payouts Step by Step
- You submit a withdrawal request in the cashier.
- The request sits in a pending window of up to 48 hours.
- Processing takes place Monday to Friday.
- On a verified account, crypto and e-wallet payouts are quoted at 1 to 2 hours after approval; bank transfers take 3 to 10 banking days.
The daily withdrawal limit is £5,000, and winnings from bonus play are capped relative to the deposit under the bonus terms. Withdrawals go back to the deposit method where possible.
Verification Checklist
- Government-issued photo ID.
- Proof of address dated within the last 90 days.
- Any extra documents requested later by the casino.
Verification is requested before the first withdrawal. Because the review time is not published and some players report waits of days or weeks, it is sensible to upload documents right after registration.
Other Useful Facts
Deposits start at £20. Paysafecard, Neosurf, Cashlib and CashtoCode can be used for deposits only. Dormant accounts are charged an inactivity fee of £5 per month.